Privacy Policy
Privacy Policy
Last updated: 01/16/2025
Clear Telecommunications LLC (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable data protection laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), as well as the General Data Protection Regulation (GDPR).
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SMS Terms & Conditions: By subscribing to Clear Telecommunications SMS services, you agree to receive text messages from us at Clear Telecommunications will send SMS messages to communicate with customers on the status of the projects they have requested to provide a better overall customer experience. For HELP, please contact us at (707) 823-3830. To opt-out of receiving messages, reply with “STOP” at any time. Message frequency may vary. Standard message and data rates may apply.
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No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. End users can opt out of receiving further messages by replying STOP or ask for more information by replying HELP. Message frequency may vary. Message and data rates may apply.
1. Information We Collect
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We collect the following categories of personal data:
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Identifiers: Name, phone number, email address, and company name.
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Communication
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Data: Records of communication via phone, email, or other interaction channels.
2. Purpose of Data Collection
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We use personal data for the following purposes:
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Service Delivery: To schedule and manage appointments, facilitate communication regarding service updates, and provide customer support.
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Customer Communication: To respond to inquiries and provide support.
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Compliance: To comply with legal obligations and applicable regulations.
User Consent: Mobile phone numbers are collected with user consent through opt-in forms and direct communication.
No Marketing/Promotional Sharing: Kaizen Property does not share mobile phone numbers with third parties or affiliates for marketing or promotional purposes. Mobile information is only used as necessary to deliver our services and ensure customer support.
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3. Data Sharing and Third Parties
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We share personal data only with trusted third parties to facilitate our services.
These third parties include:
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Twilio: For managing communication interactions.
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Vapi: For AI-assisted receptionist services.
These service providers adhere to strict data protection practices and are classified as service providers under CCPA/CPRA. We do not sell or share customer data for cross-context behavioral advertising.
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4. Consent and Collection Methods
We collect data based on user consent through:
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Opt-In Forms: Personal information is provided by users through consent-based forms on our website.
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Direct Communication: Data is collected during interactions initiated via phone or other direct communications with our team or AI assistant.
5. User Rights
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We are dedicated to ensuring that our users can exercise their rights under applicable privacy laws. Users have the right to:
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Access and Review: Request access to the personal data we have collected.
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Correction and Deletion: Request corrections or deletion of personal data.
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Opt-Out of Data Sharing: Exercise the right to opt-out of any data sharing practices, including those related to cross-context behavioral advertising.
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Limit the Use of Sensitive Personal Information: Request the limitation of the processing of sensitive personal information.
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Non-Discrimination: We will not discriminate against any user who chooses to exercise their rights under the CCPA or CPRA.
To exercise these rights, please contact us at [support@cleartelecommunications.com]. We will verify your identity before processing any requests.
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6. Data Security Measures
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We implement robust security measures to protect personal data, including:
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Encryption: All personal data is encrypted both in transit and at rest.
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Access Controls: Only two authorized team members have access to personal data.
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Data Retention: Personal data is retained only as long as necessary for the fulfillment of services and legal compliance, after which it is securely deleted. Specific retention periods vary by data type and can be provided upon request.
7. Children’s Privacy
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Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will promptly delete it.
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8. Updates to This Policy
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We may update this Privacy Policy periodically. Significant changes will be communicated via email or other direct communication methods before they take effect. We encourage you to review this policy regularly to stay informed of any updates.
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9. Do Not Sell or Share My Personal Information
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In compliance with CCPA/CPRA, Kaizen Property provides a “Do Not Sell or Share My Personal Information” option for California residents. To exercise this right, please visit our [dedicated link] or contact us at [support@cleartelecommunications.com].
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10. Contact Information
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If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Clear Telecommunications LLC
Email: [support@cleartelecommunications.com]
Phone: (707) 823-3830
Address: 2544 Cleveland Ave. Santa Rosa, CA 95403